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The car is not clean. How do I report it?

Updated this week

Nothing beats driving in a clean car! Is your booked Greenwheels car dirty or untidy? Let us know in the app. We’ll sort it out for you!

How to report a dirty car in the app:

  • Start your trip and first check the car for any existing damage.

  • Done? You’ll see your active booking on screen. Scroll down to ‘Report an issue’ and select ‘Dirt’.

  • Answer the questions and add a photo to submit your report.

We’ll make sure the car gets cleaned, and the previous driver will be notified. Greenwheels drivers who leave a car in poor condition will be charged cleaning costs.

That way, everyone can enjoy a fresh and clean car!

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