Has another vehicle taken the Greenwheels location? That shouldn't happen!
Here’s how to end your trip regardless:
Use GRID to find a parking space with a charging point as close as possible to the car’s designated location.
Connect the car to the charging point.
Let us know in the app that the designated location was occupied: go to ‘Report an issue’ and select ‘Designated location is occupied’. Follow the steps and submit your report.
That way, the car is parked properly and the next driver knows exactly where to find it. All sorted!
Please note: if you don’t return the electric car to an active charging point and don’t inform us, we’ll charge additional costs. And nobody likes that. So if you’re unable to park the car, please contact us on (+31) 010 7933 970. We’re happy to help!