Is the car unlocked? Make sure you unlock the car (with the key or via the app). This will release the charging cable from both the car and the charging point.
Still not working? Then try the lock/unlock button on the driver’s door.
If the cable is stuck in the charging point, hold your charging card against the reader. This will release the cable.
Still having trouble? You can always contact our customer service. We’re happy to help!
I can’t disconnect the charging cable. What should I do?
Updated this week