At the start of your trip, you’ll always complete a required damage check. Is the damage smaller than a bank card? Then you don’t need to report it.
Do you see more significant damage? You can easily report it in the app:
Start your trip in the app.
The orange dots indicate existing damage.
Do you see damage that isn’t marked with an orange dot? Select ‘Report new damage’, indicate the location of the damage and follow the steps in the app.
Is it not safe to drive the car, or is another party involved? Then call our customer service on (+31) 010 7933 970.
Thanks for reporting and and enjoy your trip!